Frequently Asked Questions

🌟 Welcome to the Glam Zone – Your LoboLashes FAQs Unleashed! 🌈 Curious minds, rejoice! Dive into the beauty wisdom that answers all your lash-related wonders. From application tips to style dilemmas, consider this your ultimate guide to LoboLashes fabulousness! 💖👁️

LoboLashes Lessons

  • Lesson #1

    Dive into the lash game with LoboLashes #1! 🚀 Wondering about the buzz around faux mink and real mink lashes? We've got the scoop in a nutshell, helping you pick the lash vibes that suit your style without breaking a sweat! 👁️✨
    LoboLashes Lesson #1 

  • Lesson #2

    Buckle up for LoboLashes #2, where we spill the beans on the battle of the lashes! 🚀 Dive into the low-maintenance glam as we compare glue-on vs. magnetic lashes, revealing why our specially customized magnetic lashes steal the show – no mess, no stress, just flawless fierceness! 💁‍♀️👁️
    LoboLashes Lesson #2 

  • Lesson #3

    In LoboLashes #3, we spill the tea on why our magnetic lashes are the queens of convenience! 🌟 No glue, no bond, no eyeliner, no mess – just pop them on effortlessly and slay all day. Embrace the lash revolution and let your eyes do the talking with LoboLashes! 👑👁️
    LoboLashes Lesson #3 

  • Lesson #4

    Get the 411 on our game-changing pre-cut lash bands in LoboLashes #4! 🌟 At a fabulous 26mm, these babies are tailored for perfection. Quick note: this video's a throwback – our bands have evolved since then, but the glam is still on point! 💁‍♀️👁️
    LoboLashes Lesson #4 

  • Lesson #5

    Discover the lash hack you never knew you needed in LoboLashes #5! 🌈👁️ Dive into the mascara magic that makes applying magnetic lashes a breeze. Trust us, a swipe of mascara is the secret sauce to an effortlessly fabulous look with LoboLashes! 💖
    LoboLashes Lesson #5 

  • Lesson #6

    Join the LoboLashes tutorial party in video #6, where we spill the deets on mastering magnetic lash anchors without the fuss! 🌟 Learn the art of handling tweezers like a pro, ensuring a seamless lash application every time. Get ready to slay effortlessly with LoboLashes! 💅👁️
    LoboLashes Lesson #6 
1 6

Standard Product Questions

What material are LoboLashes?

LoboLashes offers either mink or faux mink lashes. If you have a preference, you can filter the product catalog by either typing “faux mink” or “mink” into the search bar in the top right corner.

How long does one pair of LoboLashes last?

For those who wear lashes everyday, the magnetic lashes can last you up to 2-4 months with proper care. Regular mink glue-on lashes last you approximately 3 months as well with everyday wear; they just require more cleaning maintenance for the best results. Our faux mink lashes are also amazing quality and can be used 15+ times with proper care.

If you are more of an occasional lash wearer or switch between a lot of styles, these lashes can last you months! We've had some some customers not come back for almost a year.

How do you clean the lashes?

How To Clean/Restore Magnetic Lashes

The TikTok tutorial linked shows you how to restore your old magnetic lashes to have them looking good as new. With proper care and maintenance, you can experience the full shelf life of LoboLashes magnetic lashes.

If there is excess makeup on the lash band of the lash strip, wipe it down with a wet Q-tip that has water and makeup remover on it and continue with the process of brushing, drying, and curling the lashes as shown in the video. Don't forget to always put your lashes back into their casing to preserve their vanity life.

 

How to Clean Glue-on Strips

  • Gather rubbing alcohol, a cotton ball, a cotton swab/Q-tip, and tweezers.
  • Wash your hands and remove your lashes gently from your eyes.
  • Soak a cotton ball in makeup remover and swab it along the lashes on both sides on the lashes.
  • Use tweezers to remove any glue. 
  • Dip a fresh cotton swab in rubbing alcohol and wipe down the lash strip.
  • Place lashes back into the casing to preserve their shape.
  • Keep lashes stored in a cool place.  Direct sunlight can alter the color of the lashes.

How often do you clean the lashes?

Depending on how frequently you wear your lashes, the time frame varies. Pay attention to your lashes and notice when you see them not looking as fabulous as they first did when you bought them.

Glue lashes should be cleaned whenever there's an excessive amount of glue clumped up on the lash band. Having glue clumped up on the lash band without frequent cleaning will not only cause the lashes to be harder to apply, but the appearance of your lashes will diminish and be tacky. Make sure that if you use glue, you get rid of the dirt as frequently as possible!

For LoboLashes magnetic lashes, since you are not using any glue or eyeliner to apply the lashes, less cleaning maintenance is required. The lashes will need maintenance if you have a considerable amount of eye makeup on the lash band or if the lashes are bent. 

For a ballpark time estimate, I have to restore my magnetic lashes every 3 months or so.

Magnetic Lash Questions

Are these the magnetic lashes with the eyeliner?

Although these magnetic lashes can work with the magnetic eyeliner, LoboLashes magnetic lashes do not require the eyeliner or any adhesives. Every pair of our magnetic lashes have lash anchors included in the case that will allow you to apply these magnetic lashes without any eyeliner.

How do these magnetic lashes work?

These magnetic lashes have a regular lash strip that go on top of your natural lashes and 3 magnetic lash anchors that you apply from underneath your lashes. The magnets clip onto your natural lashes. A thin coat of mascara is strongly recommended to coat your natural eyelashes to keep them free from any tension.

A visual tutorial is available under our Tutorials & How To page. Additional tutorials can be found on the business Instagram in the highlights titled “🧲 Tutorials” or on our TikTok; username for both is @LoboLashes.

How well do these magnetic lashes stay on?

LoboLashes magnetic lashes have an incredible and durable hold! Having the magnets clip onto your natural lashes, with the added friction of the mascara, create a secure bond.

Witness the LoboLashes durability tests by clicking the links down below:

Rollercoaster Test 1 / Rollercoaster Test 2 / Rollercoaster Test 3

Jetski Test

Swimming with Magnetics

Waterpark Test

Waterslide Test

"I'm allergic to glue, will these magnetic lashes work for me?"

Yes! If you have glue allergies or are just really sensitive to traditional glue-on lashes, LoboLashes is a great alternative for you! Because of the no adhesive/no eyeliner method, LoboLashes are safe for your eyes and won't cause any irritations to the eyelids.

These lashes are not a good alternative to those who have irritations to mascara or to those who do not have any natural eyelashes on their eyelid. 

Do I have to cut to customize the magnetic lashes?

The default lash band length for all LoboLashes magnetic lashes is 26mm. All magnetic lashes come pre-cut which allows them to be one size fits most. 

There has only been one case where a customer told me that her eyes were smaller than the lash strip. In this case, the lash strip can be cut after the 2nd magnet and application can be done with 2 lash anchors instead of the 3.

Because of the pre-cut lash band of my magnetic lashes, if your eyes are larger than the lash strip, place the lash strip towards the outer edge of your eye and have the lash seamlessly blend into your natural lashes.

When we expand our business, we do plan on having more lash band length options to accommodate customers' with smaller or larger eyes. In the meantime, if you would like to have a specific style customized to the lash band length of your choice, email me us at lobolashes@gmail.com and we can discuss custom lash orders!  

Why is your lash band for the magnetic lashes already customized at 26mm?

I customize the lash band lengths to be at a default of 26mm because I believe it provides a lot of benefits. First, it takes away stress from the customer of having to cut and customize the lashes on their own. It is not uncommon for me to see women failing to properly size the lashes to their eyes which leads to the lashes bothering them. Overestimating your lash band length may cause problems with the inner corner bugging you or having the outer edge of your lashes droop off your eye giving your eyes a "sleepy effect".

Do these magnetic lashes require a special type of mascara or tweezers?

Nope! Any mascara and tweezers you prefer to use are safe for applying LoboLashes magnetic lashes!

Can you see the magnets once applied and how do they feel?

If applied correctly and close to the lash line, the magnets and lash anchors of our magnetic lashes will not be visible. They are also very lightweight and do not bother your eyes whatsoever.

They can be worn with contacts and will not affect them at all!

Do you sell extra magnetic lash anchors by themselves?

Yes! Extra anchors are listed under "Bag of Lash Anchors" in the catalog. Extra lash anchors can be used for any style of LoboLashes magnetic lashes.

I received my package. Where are the anchors?

Just received your LoboLashes magnetic lashes, but you are confused on where the lash anchors are or it looks like some are missing? Watch this video to help you double check for your lash anchors!

Can you shower or sleep in these lashes?

Although you can fall asleep or shower in your lashes, it is recommended that if you can avoid doing either of these, you should. It is best to remove your lashes at night and place them back into their casing to preserve their shelf life for as long as possible. Sleeping or showering in these lashes make them more vulnerable to bending and flattening the hairs on the lashes. In this case, to revive the lashes you must wash, brush, blowdry, and curl them back into shape for the best physical results. Here is a reel demonstrating how to safely nap in your magnetic lashes!

How do you take the magnetic lashes off?

You just gently slip the magnetic lashes off. Here is a video explaining the two ways you can slip the lashes off when you are done with them. 

Is there additional help aside from the tutorials on the magnetic application?

Absolutely! We've got a super helpful blog post waiting for you, complete with a handy checklist, tons of visual demos, and even some insights into questions and concerns our awesome customers have had. Or, if you're looking for some one-on-one guidance, you can book a 30-minute 'Mag Me Up' virtual session with our CEO for personalized tips and tricks on mastering your magnetic lashes!

Other Questions

Shipping Questions

Shipping policy

All orders are processed and packaged within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer standard shipping, priority shipping, and priority express shipping.

Local delivery

Local delivery is available for orders over $15 within a 15 mile radius of Corona, California. Local delivery can take up to 1-2 days. Please indicate where you would like your package left at in the notes. We will contact you via text message or email with the information you provided at checkout to notify you on the day of our arrival.

Any other areas in the Inland Empire, please contact us via Inbox or Instagram to see if LoboLashes is coming to a city near you. 

In-store pickup

You can skip the shipping fees with free local pickup in Corona, CA. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within a business day. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am to 7pm on Monday-Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping! 

I will accept all international orders at this time until its' proven that I cannot ship to a certain country.

Shipping charges and delivery times for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LoboLashes is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at lobolashes@gmail.com with your name and order number, and we will look into it for you.

Pop-Up Shop Events

LoboLashes is currently prominently an online store. We will occasionally do pop-up shops in the Inland Empire or Los Angeles areas. To see where LoboLashes will be at next, follow us on Instagram to be updated on the next pop-up event!

Refunds, returns, and exchanges

We do not accept returns or exchanges for sanitary reasons.

In the event that your order arrives damaged or defected in any way, please email us as soon as possible at lobolashes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at lobolashes@gmail.com

See full return policy here:

https://lobolashes.com/pages/return-policy

Return Questions

We want nothing more than for you to be 100% satisfied with your LoboLashes pair.

We understand that everything is not always perfect but, due to sanitary and health reasons, lashes are not eligible for refunds or exchanges.

If there happens to be a problem with your pair of lashes where the product is defective or damaged, you must notify us WITHIN 72 HOURS of receiving your order to be eligible for a paid return shipping label from us and to be resent a new pair of lashes. All lashes and products may NOT be worn or altered in any way to qualify for a refund or exchange. We will ask you to provide clear pictures of the defective or damaged pair to move forward with your return.

If your magnetic lash anchors arrive damaged or defective, you will be sent replacement lash anchors free of charge. Pictures of proof are required for these as well.

In recent cases, we have had customers ask for a refund because they bought the wrong style option (i.e. bought a glue-on style instead of a magnetic style), we DO NOT offer refunds regarding these situations. This also includes no returns on lashes you accidentally bought in a length too long/short or thickness too thin/thick. Please pay close attention to our lash length charts, eye shape guides, and model pictures to find the best style(s) for you!

Please verify what style lashes you wish to purchase (style option, length, wispiness) before checking out.

Sale items, which includes items sold with a promotional code or marked down in price, are final sale.

HOW TO RETURN LASHES 

After you have read the above, please email us at lobolashes@gmail.com to move forward with the returning process. Please make sure to include your order number on the subject line of the email along with pictures of proof attached for faster service.

INTERNATIONAL RETURNS

International sales are final sale and are not eligible for returns/exchanges. Because of this, international orders are taken with extreme care and caution to ensure order will arrive in completion!

Any Other Questions?

No question is a bad question! If you thought of the question, I'm sure someone else has thought of it too. If you have a question that was not addressed in any of the sections above, please contact us in the Shopify Inbox or via email at lobolashes@gmail.com.